Refund Policy

1. Plans

DIY vs PRO offers three plans: a free plan with a limited number of monthly photo diagnoses; PRO, a monthly subscription unlocking unlimited diagnoses, step-by-step guides, the materials & tools guide, and Design Studio; and CONTRACTOR, a monthly subscription that includes everything in PRO. Both PRO and CONTRACTOR are recurring subscriptions that renew automatically until cancelled. A one-time PRO purchase was previously available and has since been discontinued for new customers — if you bought it while it was offered, the terms below still apply to that purchase.

2. Your cancellation rights

Under the UK Consumer Contracts Regulations 2013, you normally have a 14-day right to cancel a digital purchase. By choosing to upgrade, you acknowledge that access begins immediately and you expressly agree to waive the 14-day cancellation right once you've started using the unlocked features, as permitted under those regulations.

You can cancel a PRO or CONTRACTOR subscription at any time — access continues until the end of the billing period you've already paid for, and you won't be charged again after that.

3. When we'll issue a refund

• A technical fault on our side prevented the upgrade from taking effect at all.
• You were charged more than once for the same purchase (duplicate transaction), or charged for a subscription renewal after you'd already cancelled.
• The payment was unauthorised or fraudulent.

Outside of these situations, refunds are considered case-by-case — contact us and explain what happened.

A refund of the PRO one-time purchase reverts your device to the free plan immediately. Cancelling a subscription stops future billing but does not itself trigger a refund of the current period.

4. How to request a refund

Email us within 14 days of the charge with your Stripe receipt (or the email address used at checkout) and a short description of the issue.

5. Donations

Optional donations are voluntary contributions toward running costs and are non-refundable.

6. Processing time

Approved refunds are issued to your original payment method via Stripe and typically appear within 5–10 business days.

7. Contact

Refund requests: ionutpuescu23@gmail.com